AI-Media Technologies is preparing to ‘end-of—life’ (EOL) the Encoder Pro (HD492) with internal modem. We are in process of confirming the timeline and dates on which this product will no longer be manufactured and sold and hardware and/or software support will end. The following EOL schedule is in process of being finalized:
- Final date for manufacture & sale of new Hardware Encoder (HENC): June 1, 2025
- Final Date HENC able to be returned for repair: June 1, 2027
- Final release date for new firmware upgrades & software releases: December 1, 2027
- Final release date for new security patches: May 30, 2028
- End-of-Life date: June 1, 2028
Note: The above dates are all United States Eastern time zone.
Customers interested in discussing how this impacts their existing Encoder Pro (HD492) with internal modem or in discussing the replacement product: Encoder Pro (HD492) (no internal modem) are encouraged to contact their region-specific Customer Success team:
APAC: success.apac@ai-media.tv