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Encoder Version 3.10 Release Notes

Updated

AI-Media released Alta 2110 Encoder v3.10 on December 16, 2025. This update includes improvements and resolves issues for these components:

 

Improvements

With this release, Alta 2110 Encoders now support C1-C4 arguments to Passthrough (^A3) Mode for compatibility with legacy captioning systems.

Resolved Issues

  • Resolved an issue that caused duplicate substitutions in caption output.
  • Resolved an issue that caused occasional dropped words in caption output.

Upgrade Instructions

Notes

  • If you encounter any problems during the upgrade process, submit a case to AI-Media's support team.
  • This upgrade is distributed as a .deb file of approximately 45 MB. Be sure your workstation has enough free space before you download the update file.
  • The upgrade process takes approximately 10 minutes to complete, and stops all running Alta channels. Be sure to schedule this update for a time that is suitable for your company.
  • Do not navigate away from the System Update page until the entire update is complete. If you navigate away from the update page, you will need to restart the update process.

Upgrade Instructions

To upgrade your Alta 2110 to version 3.10:

  1. Complete the AI-Media Product Update Request form (opens in a new window). Be sure to select the specific Alta package types that you need for your site. Our Sales or Support teams will contact you and provide you with the necessary update files.
  2. Follow the instructions you receive from AI-Media and download the upgrade files to a workstation on your network.
  3. Log into your Alta Web Portal, and then click Update in the top tool bar.
  4. On the System Update page, click Browse, and then navigate to the location on your computer where you downloaded the installation file.
  5. Select the update file, and then click Upload on the System Update page. 
  6. Click Apply. The system processes the update. 
    Note: One the update starts, there is no way to cancel it.
  7. Click Confirm on the success message. The system returns you to your Alta Channels page.
  8. On the Alta Channels page, restart any Alta Channels that did not restart automatically.
  9. Navigate to System > System Info from the top tool bar and confirm the Encoder version is Alta 2110 Encoder v3.10.

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