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How Do I Update my HD492 Software?

Updated

It's easy to update the software on your Encoder Pro (HD492), with either the web interface or a USB drive through the front panel. Follow these instructions to update your Encoder Pro (HD492) from version 5.7.2 or later. If your system is using a version earlier than 5.7,2, submit a request (opens in a new window) with our support team for help.

Notes and Recommendations

  • Read all upgrade notes and steps fully before upgrading your system to be sure you understand all aspects of the upgrade process.
  • This update typically takes 5 to 10 minutes to complete, but may take up to 30 minutes. We recommend scheduling one hour for the process to complete. Schedule the update at a time that is convenient for your company to minimize downtime and service delays. 
  • For maximum technical support availability, do not apply the update just before or on weekends. 
  • This update powers down your Encoder Pro (HD492) and requires a manual restart. 
  • IMPORTANT: If your system has not powered down on its own, but the front LCD displays an update-complete message, Do not power the encoder off.  Submit a request (opens in a new tab) with our support team for help.

Upgrading Through The Web Portal

To apply the update through the HD492 web portal:
  1. Complete the AI-Media Product Update Request form (opens in a new tab). Be sure to select the specific packages that you need for your site. Our Sales or Support teams will contact you and provide you with the necessary update files.
  2. Follow the instructions you receive from AI-Media and download the upgrade files to a workstation on your network.
  3. Reboot your encoder before applying this update.
  4. In a web browser, navigate to your HD492's web portal, for example https://192.168.1.2.
  5. From the left tool bar, click Update.

  6. In the Software Update section, click Choose File, then navigate to and select to your upgrade file, and then click Open. The system validates the file, and then the filename and description display in the table.
     

    A Sample Software Update window, for version 5.7.2 to version 6.1.1

  7. Click Install. The software installs and the system automatically shuts down when complete. 
    Note: Do not power off the system manually. If the system does not power off, submit a request (opens in a new tab) with our support team for help.

    IMPORTANT: Do not close your browser window or navigate away from the Update page while the update is in progress.
  8. Manually restart your HD492. The Software Update page displays a message confirming the update is complete and the system has restarted.
  9. Perform a hard refresh your web browser to ensure the changes have taken effect.
    • Google Chrome: press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac).
    • Safari (Mac only): press Opt+Cmd+E, and then press Cmd+R.
    • Microsoft Edge / Internet Explorer (Windows only): press Ctrl+F5.
    • Firefox: press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac).


 

 

 

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