If you are having a problem getting the captions through to a live encoder, you should try writing to the Test Serial Port window (see the question in the previous section) and see if that works. If you try this test and do not see any data in the Test Serial port window, then writing data to the encoder will not work either - this means that you have a connection problem between your caption writing software and the iCap software.
Check the settings in iCap under "Tools | Options", and also check that the settings in your caption software package match.
If you are sure the settings match and you are still not seeing data in the Test Serial Port window, please try restarting the two programs. When you restart the programs, try opening iCap BEFORE you open the caption writing software. This is important if you are using the Socket/Direct-Connect or Software Serial Port options, since iCap must begin listening before the caption writing software begins sending data.
Articles in this section
- Can I listen to an encoder on iCap without disturbing the live captioning?
- Can I share an iCap username?
- How can I test that iCap "sees" the data from my captioning sofware package?
- How do I configure the BCS software package to work with iCap, using the software serial port?
- How do I enter second-language (CC3 / HD Service 2) captioning?
- How do I look at the iCap monitoring window while using my caption writing software at the same time?
- How do I perform a timed-switchover with another captioner?
- I recieve a message "Could not connect to server" when I try to start iCap.
- I recieve a message "Username and password rejected" when I try to start iCap.
- I'm writing captions but I don't see them in the monitor window.
- See more