The following support channels are available for all Recorded Media products, including LEXI Recorded, LEXI AD, and Recorded Premium services.
Email Support
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recorded.services@ai-media.tv
Monitored during US business hours for general support and service enquiries. -
urgent@ai-media.tv
Available 24x7 for urgent issues requiring immediate attention.
Phone Support
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+1 516-293-7472
Available 24x7 for urgent support requests.
Regional Offices
Customers may also contact their local AI-Media office for assistance. Contact details for regional offices are available on our Contact Us page:
When Contacting Support
To help us investigate and resolve your request as quickly as possible, please include:
- Customer or company name
- Product name or order type
- Order reference (if applicable)
- A description of the issue or request
- Relevant timestamps, screenshots, or examples where available
- Operating system and browser version (if the issue is related to a web interface)
Our support team will ensure your enquiry is directed to the appropriate service specialists.