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Version 3.1.0 Release Notes

Updated

AI-Media released software version 3.1.0 for the LEXI Viewer (AV610) on April 17, 2026. This release includes these enhancements and resolved issues.

Enhancements

Video Support

  • Version 3.1.0 includes a significant overhaul of Background Image mode. Caption text now blends directly with your background image. Users can use the Opacity setting as intended. For example, you can set the caption opacity to zero to remove the black box behind captions.
  • With version 3.1.0, users can use the system's front panel LCD to manually configure the AV610 to match the resolution of video input on its AUX port while the system is in Background or Full Screen mode. This feature supports: 1080p50, 1080p60, 1080i50 and 1080i60.
  • We added the Output Frame Rate feature, which allows you to lock the output standard when there is no input video present. 
  • This release also allows users to transmit non-1080i60 signals to the LEXI Viewer.
  • LEXI Viewer now includes the Number of Rows setting in Background Image and Decoder display modes. This allows you to match your display's configuration to LEXI, with 2, 3, or 4 rows. Your selection displays on the LCD front panel. The default is row 15.

User Interface

  • The iCap configuration text now explicitly displays audio routing information as Accept iCap source and mirror on Track 4.
  • We removed unsupported mono-mixing options from the web interface. 
  • This release also includes improved tooltip descriptions. 

Security

  • This release includes updated SSL/TLS libraries, which modernizes the LEXI Viewer's secure HTTP offering in line with other AI-Media products, such as Encoder Pro (HD492) and Encoder Pro Card (HD1492). 
  • Version 3.1.0 also adds the same front-panel security modes as the Encoder Pro (HD492).

Performance & Reliability

  • This update includes several back-end changes to improve system reliability. These changes reduce unexpected crashes and reboots, particularly near system startup. As a result, the system is more stable overall.

Resolved Issues

  • We corrected an issue that caused the system not to retain its full-screen captions settings after the system restarts. In particular, captions changed unexpectedly despite being set to 1080i video. 
  • We also resolved multiple video-rendering issues that caused some picture or background modes to display the wrong source, briefly drop video, or require a system reboot when input and generator formats did not match.
  • Previously, the number of user-selected fixed base rows in the system did not match the on-screen display. These now match as intended.
  • This release also corrects an issue where settings did not carry over correctly when users switched between Decoder, Picture, Full Screen, and Scaler modes.

Update Instructions

Follow these instructions to update your LEXI Viewer (AV610) from software version 3.0.0 to 3.1.0. 

Do not install this update if your system is running a software version earlier than 3.0.0. If your system is using a version earlier than 3.0.0, submit a request (opens in a new tab) with our support team for help.

Notes and Recommendations

  • Read all upgrade notes and steps before upgrading your system to be sure you understand the process.
  • This update typically takes 5 to 10 minutes to complete, but may take up to 30 minutes. We recommend scheduling one hour for the process to complete. Schedule the update at a time that is convenient for your company to minimize downtime and service delays. 
  • For maximum technical support availability, do not apply the update just before or on weekends. 
  • This update powers down your LEXI Viewer (AV610) and requires you to restart it manually.
IMPORTANT: If your system has not powered down on its own, but the front LCD displays a message that the update has completed, do not power the AV610 off. Submit a request (opens in a new tab) with our support team for help.

Upgrading Through The Web Portal

To apply the update through the LEXI Viewer (AV610) web portal:
  1. Complete the AI-Media Product Update Request form (opens in a new tab). Be sure to select the specific packages that you need for your site. Our sales or support teams will contact you and provide you with the necessary update files.
  2. Follow the instructions you receive from AI-Media and download the upgrade files to a workstation on your network.
  3. Reboot your system before applying this update.
  4. In a web browser, navigate to your AV610's web portal, for example, https://192.168.1.2.
  5. From the left toolbar, click Update.
  6. In the Software Update section, click Choose File, select your upgrade file, and then click Open. The system validates the file, and then the filename and description display in the table.

  7. Click Install. The system installs the software and automatically restarts when complete. 
    Note: Do not restart the system manually. If the system does restart automatically, submit a request (opens in a new tab) with our support team for help.

    IMPORTANT: Do not close your browser window or navigate away from the Update page while the update is in progress.
  8. After your system restarts, navigate to your its  web portal, and select LEXI in the left toolbar.
  9. In the Login section of the LEXI Automatic Captioning page, re-enter your EEG Cloud username and password or your API key.
  10. Select the Main tab, and confirm Build x3.1.0 displays in General System Information & Status > System Information. 
  11. Perform a hard refresh of your web browser, and then continue using your AV610 normally. 
    • Google Chrome: press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac).
    • Safari (Mac only): press Opt+Cmd+E, and then press Cmd+R.
    • Microsoft Edge and Internet Explorer (Windows only): press Ctrl+F5.
    • Firefox: press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac).

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