We released Encoder Pro (HD492) software version 6.1.3 on February 18, 2025. This release includes a number of issue corrections and back-end enhancements. This release replaces version 6.1.2. We recommend all customers upgrade to 6.1.3 at their earliest convenience.

Resolved Issues

Some customers have reported their HD492 encoder intermittently loses its connection to iCap, but continues to report the connection as active. This update resolves this issue and ensures that the connections remain stable and the encoder reports its iCap connection status correctly.

This release also makes some back-end adjustments that do not affect the day-to-day use of HD492 encoders.

Update Instructions

Follow these instructions to update your Encoder Pro (HD492) from version 6.1.1 or later to software version 6.1.3. 

Do not install this update if your system is running a software version earlier than version 6.1.1. If your system is using a version earlier than 6.1,1, submit a request (opens in a new tab) with our support team for help.

Notes and Recommendations

• Read all upgrade notes and steps fully before upgrading your system to be sure you understand all aspects of the upgrade process.
• This update typically takes 5 to 10 minutes to complete, but may take up to 30 minutes. We recommend scheduling one hour for the process to complete. Schedule the update at a time that is convenient for your company to minimize downtime and service delays. 
• For maximum technical support availability, do not apply the update just before or on weekends. 
• This update powers down your Encoder Pro (HD492) and requires a manual restart. 
• IMPORTANT: If your system has not powered down on its own, but the front LCD displays an update-complete message, Do not power the encoder off.  Submit a request (opens in a new tab) with our support team for help.

Upgrading Through The Web Portal

1. Complete the AI-Media Product Update Request form (opens in a new tab). Be sure to select the specific packages that you need for your site. Our Sales or Support teams will contact you and provide you with the necessary update files.
2. Follow the instructions you receive from AI-Media and download the upgrade files to a workstation on your network.
3. Reboot your encoder before applying this update.
4. In a web browser, navigate to your HD492's web portal, for example https://192.168.1.2.
5. From the left tool bar, click Update.
   
6. In the Software Update section, click Choose File, navigate to and select your upgrade file, and then click Open. The system validates the file, and then the filename and description display in the table.
7. In the Software Update section, click Choose File, select your upgrade file, and click Open. The system validates the file, and the filename and description display in the table

8. Click Install. The system installs the software and shuts down automatically when complete. 
   Note: Do not power off the system manually. If the system does not power off, submit a request (opens in a new tab) to our support team for help.

   IMPORTANT: Do not close your browser window or navigate away from the Update page while the update is in progress.

9. Manually restart your system, then navigate to the web interface and confirm that Build 6.1.3 displays under Main > General System Information & Status > System Information.
   
10. Perform a hard refresh of your web browser, then continue using your HD492 normally. 
    • Google Chrome: press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac).
    • Safari (Mac only): press Opt+Cmd+E, and then press Cmd+R.
    • Microsoft Edge and Internet Explorer (Windows only): press Ctrl+F5.
    • Firefox: press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac).