How Do I Update My Alta Software?

AI-Media distributes software updates as .deb files, which you can download and then install on your Alta product. Each software release has a different download file and download link. So, refer to your Alta product's Release Notes for information about specific software versions.

These are general instructions for updating your Alta software:

1. Complete the AI-Media Product Update Request form (opens in a new window). Be sure to select the specific Alta package types that you need for your site. Our Sales or Support teams will contact you and provide you with the necessary update files.
2. Follow the instructions you receive from AI-Media and download the upgrade files to a workstation on your network.
3. Log into your Alta Web Portal, and then click Update in the top tool bar.
4. On the System Update page, click Browse, and then navigate to the location on your computer where you downloaded the installation file.
5. Select the update file, and then click Upload on the System Update page. 
6. Click Apply. The system processes the update. 
   Note: One the update starts, there is no way to cancel it.
7. Click Confirm on the success message. The system returns you to your Alta Channels page.
8. On the Alta Channels page, restart any Alta Channels that did not restart automatically.

9. Navigate to System > System Info from the top tool bar and confirm the Encoder version is the version you expected to install, for example Alta ts Encoder v4.08 or Alta 2110 Encoder v3.10.